Best Practices

In the 80’s-90’s it was known as telemarketing! It evolved to be known as “Inside Sales”. How has digitisation affected Inside Sales and your business? Can you afford to ignore the change? Selling on the phone using a time tested sales process and sales play-books have brought Inside Sales to forefront. Successful sales companies swear by inside sales and give it equal importance as to traditional sales, if not more. In last 30 years plus the way we sell has evolved tremendously. So what is the future of Inside Sales? This is an unnerving question that a lot sales managers ask. In other words they are looking for new trends that will shape up inside sales for the future. No one has been able to escape the Digital Wave, nor…

Whether you like it or not, the truth is that Global Shopping Cart abandon rate was 75%+ for the year '17. This is a really big hit for all e-com platforms. What can you salvage from it? A whopping $4 Trillion worth ecommerce merchandise left to fend for itself on the check out stage. According to a global survey, most shopping carts are abandoned when consumers experience an unexpected and unpleasant surprise. These surprises can be categorised in 03 main buckets (not necessarily in order): Slow Websites (Believe me, your site needs constant updates to maintain a healthy opening rate), Unexpected Costs (they are like an unexpected emergency expense – people tend to avoid them at all times) and not having a guest or express checkout (why do you want…

What comes to your mind when you think of a successful sales person? Dynamic Personality, Command on Subject, Relationship Oriented & Go Getter! That's not all. Time to change is NOW. Today’s Sales Ecosystem has migrated from “Brand to Customer” to “Customer to Customer”. This change in context makes it necessary for your business to shift from “Personality & Relationship” to something that is more structured and scalable. It my sound radical, but remember that your prospective customer is looking at you 24x7 online and also listening to what other customers are talking about you? So by merely having a few good sales executives in your team does not take you the distance! So what are the 02 most important sales style improvements you need to make? Migrate from “Personality &…